The Things Indoor Gateway Pro

This page will guide you through connecting The Things Indoor Gateway Pro to The Things Stack.

The Things Indoor Gateway Pro is a fully cloud-managed 8 channel LoRaWAN® gateway.

• Fully cloud-managed, true zero-touch provisioning via The Things Industries Gateway Protocol
• Features Cellular, WiFi and Ethernet backhaul
• Includes Cellular data plan for configuration and connection with The Things Stack
• Remote WiFi configuration
• Supports static IP and custom DNS for WiFi and Ethernet
• Automatic connection failover between Cellular, WiFi and Ethernet
• Positioning via WiFi geolocation
• Power via USB-C or 5-12 V DC
• White label design
• Flexible antenna design for desktop, ceiling and wall mount
• Backplate for easy mounting on walls and ceilings
• Available for EU868 and US915 regions

You can find the brochure here.

Prerequisites

1. User account on The Things Stack with rights to create gateways
2. Billing account on The Things Industries Account to manage subscriptions
3. Optional: camera (webcam or phone) for scanning the QR code

Mounting

The Things Indoor Gateway Pro is typically installed either on the desktop, on the ceiling or on the wall.

Desktop Mount

Take off the baffle and mounting plate on the back of the gateway, then you can place the gateway on the desktop.

Ceiling or Wall Mount

Take off the mounting plate on the back of the gateway, drill two holes on the ceiling or wall according to the mounting plate, then fix the included wall plugs into the ceiling or the wall. Fix the mounting plate to the wall plugs with the included screws, then turn the device clockwise to lock it to the mounting plate.

When using wall mount, position the antennas upwards. When using ceiling mount, position the antennas downwards.

Power

Connect the USB-C cable or a 5-12 V DC power cable. The latter is typically used with building automation systems that provide (backup) power to critical IoT devices and certain Power-over-Ethernet (PoE) splitters.

Subscription

The Things Indoor Gateway Pro requires a subscription to work. The subscription includes cellular data that can be used for remote configuration as well as the connection with The Things Stack for LoRaWAN traffic.

1. Go to Gateway Subscription in The Things Industries Account

2. Click Add Gateway

3. Scan the QR code with your camera or enter the Gateway EUI and Owner Token manually. You can find the QR code, the EUI and the Owner Token on the bottom of the gateway (with the mounting plate removed).

4. Click Add gateways

   

5. Click Next step to complete the order

Claim in The Things Stack

The Things Indoor Gateway Pro can be claimed in The Things Stack deployments that are connected to The Things Gateway Controller. The Things Stack Cloud and Sandbox are supported out-of-the-box.

1. In The Things Stack Console, go to Gateways
2. Click Register Gateway
3. Click Scan gateway QR code and scan the QR code on the bottom of the gateway. Alternatively, enter the Gateway EUI and Owner token. This information is also available in The Things Industries Account if you do not have physical access to your gateway
4. Enter a Gateway ID and select the Frequency plan to use
5. Click Claim gateway

You should now see the Connection settings screen:

Connection Settings

The Things Indoor Gateway Pro supports Cellular, WiFi and Ethernet. You can configure WiFi and Ethernet in The Things Stack.

First, go to the gateway’s connection settings:

1. In The Things Stack Console, go to your The Things Indoor Gateway Pro under Gateways
2. In the left menu, expand Managed gateway and click Connection settings

WiFi Configuration

Managed WiFi gateways in The Things Stack support profiles that can be assigned to multiple gateways. This eliminates the need to enter WiFi credentials for multiple gateways that are configured to use the same network.

You can select profiles of Yourself that are linked to your The Things Stack user account. You can also use the dropdown to select an organization that you are a member of. This allows other organization members to reuse the WiFi profile for gateways they configure. Alternatively, you can select Set a config for this gateway only if you don’t need a reusable profile.

Select the WiFi access point name (SSID) to connect with, enter the password and click Save changes.

Static IP and Custom DNS

For both WiFi and Ethernet, you can configure static IP and custom DNS settings.

For WiFi, under WiFi connection, uncheck Use default network interface settings to expand the menu with static IP and custom DNS. For Ethernet, under Ethernet connection, check Use a static IP address to expand the menu.

LED Meaning

The Things Indoor Gateway Pro has two LEDs inside the case directly above to the SIM card slot.

The left LED is for The Things Gateway Controller and system status:

The right LED is for The Things Stack:

(Factory) Reset

You can reset the gateway by pressing the reset button shortly on the back of the gateway with a paperclip or other small object.

The Things Indoor Gateway Pro stores some connection settings for quickly recovering WiFi and Ethernet connectivity after a reboot. This includes WiFi credentials, static IP and custom DNS settings.

If you configured wrong Ethernet settings and you do not have WiFi or Cellular coverage available, the gateway may not be able to reconnect to The Things Gateway Controller or The Things Stack. In that case, you can factory reset the gateway by pressing and holding the reset button for at least 5 seconds (the red LED starts blinking fast). The Things Indoor Gateway Pro will now use DHCP for obtaining an IP address and connect to The Things Gateway Controller.

Advanced: Serial Output

The Things Indoor Gateway Pro writes comprehensive logs via its USB-C port which also functions as serial port. You can connect a serial port client (e.g. PUTTY on Windows, screen on macOS or minicom on Linux) with a baud rate of 115200, 8 data bits, no parity and 1 stop bit. This provides extensive insight in why Cellular, WiFi and/or Ethernet is failing.