Support
Support options
LoRaWAN® gets complex at scale. Our support engineers guide you through deployment so you get it right the first time, without burning weeks on avoidable debugging.
Euro
US Dollar
Do-it-yourself Tools
The Things Stack events infrastructure for debugging
Access to Knowledge Base, Documentation, Forum
Network health monitoring & alert service
Access
Response Times*
8 hours
4 hours
Custom
Who can submit tickets?
2 contacts
6 contacts
Unlimited contacts
Communication Channels
Email / support portal
Email / support portal
Email / support portal
Scope**
Ad-hoc troubleshooting and root cause analysis**
Device migration support from other LoRaWAN networks
-
Expertise for implementing LoRaWAN best practices
-
Advanced setups, including firmware updates for end devices, end-to-end security, custom architectures, etc.
-
Reviews on your architecture, code, security implementation, etc.
-
-
Periodic network health checks and pro-active guidance
-
-
LoRaWAN capabilities training and The Things Stack certification
-
-
Assigned technical account manager
-
-
Euro
US Dollar
Standard
€200
/mo
Priority
€600
/mo
Consulting
€1000
/mo
Do-it-yourself Tools
The Things Stack events infrastructure for debugging
Access to Knowledge Base, Documentation, Forum
Network health monitoring & alert service
Access
Response Times*
8 hours
Who can submit tickets?
2 contacts
Communication Channels
Email / support portal
Scope**
Ad-hoc troubleshooting and root cause analysis**
Device migration support from other LoRaWAN networks
-
Expertise for implementing LoRaWAN best practices
-
Advanced setups, including firmware updates for end devices, end-to-end security, custom architectures, etc.
-
Reviews on your architecture, code, security implementation, etc.
-
Periodic network health checks and pro-active guidance
-
LoRaWAN capabilities training and The Things Stack certification
-
Assigned technical account manager
-
Support
Support options
LoRaWAN® gets complex at scale. Our support engineers guide you through deployment so you get it right the first time, without burning weeks on avoidable debugging.